The proctoring outfits lock students’ Web browsers and watch them through their laptop cameras. Throughout the pandemic, schools have spent millions on remote proctoring, a controversial practice in which colleges pay private companies like Honorlock and Examity to surveil students while they take tests. “We’re trying to stop academic misconduct, and students are convincing themselves that all their peers are doing this.” Timothy Powers, who heads the university’s honor system office, says hundreds of students submitted answers they copied from Chegg more quickly than it would have taken them to read the questions. Undergrads in a finance course at Texas A&M last fall used Chegg to cheat on multiple online exams. Their investments don’t appear to be paying off. We cannot do it alone and are working with faculty and institutions, and will continue to do more, including educating students.” We remain 100% committed to addressing it, and are investing considerable resources to do so. And the mass move to remote learning has only increased it. In a written statement, a Chegg president, Nathan Schultz, says: “We are not naive that is a problem. “It’s there to offer students personalized service to help them get unstuck,” Avitzur says. Two Chegg executives, vice presidents Arnon Avitzur and Erik Manuevo, support Rosensweig’s claims about Chegg’s intent. “My view is education is going to have to come to us over the devices we have.”
“I don’t know why you can’t binge-watch your education,” he said. In a 2019 interview, he said higher education needs to adjust to the on-demand economy, the way Uber or Amazon have. He describes it instead as the equivalent of an asynchronous, always-on tutor, ready to help students with detailed answers to problems. Rosensweig, who declined to speak to Forbes, has said that Chegg Study was “not built” for cheating.
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His holdings in Chegg plus after-tax proceeds from stock sales add up to $300 million. Chegg is now valued at more than $12 billion.Ĭhegg CEO Dan Rosensweig has profited handsomely. (As of press time, Chegg hadn’t reported final 2020 numbers.) Its shares, meanwhile, are up 345% since March 18, when the country began to lock down. Nine-month revenue surged 54% to $440 million through September and is projected to hit $630 million for the year. In the third quarter, they grew 69% over the previous year, to 3.7 million. Subscriptions to Chegg have spiked since nearly every college in the world went virtual. “The growth of the company is just extraordinary right now,” he said in late October. “I use Chegg to blatantly cheat,” says a senior at the University of Portland.ĭan Rosensweig took over as CEO of Chegg in early 2010, but things have really accelerated during the pandemic. “If I don’t want to learn the material,” says a University of Florida sophomore majoring in finance, “I use Chegg to get the answers.” But the main revenue driver, and the reason students subscribe, is Chegg Study. Chegg offers other services students find useful, including tools to create bibliographies, solve math problems and improve writing. The experts, who work freelance, are online 24/7, supplying step-by-step answers to questions posted by subscribers (sometimes answered in less than 15 minutes). (Matt asked that his real name be withheld because he knows he’s violating his school’s honor code.)Ĭhegg is based in Santa Clara, California, but the heart of its operation is in India, where it employs more than 70,000 experts with advanced math, science, technology and engineering degrees. It takes him seconds to look up answers in Chegg’s database of 46 million textbook and exam problems and turn them in as his own.
He means he can use Chegg Study, the $14.95-a-month service he buys from Chegg, a tech company whose stock price has more than tripled during the pandemic. “If I run out of time or I’m having problems on homework or an online quiz,” says Matt, a 19-year-old sophomore at Arizona State, “I can chegg it.” It’s called “chegging.” College students everywhere know what it means.
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